How do you modernize your billing systems when billing operations is responsible for 50,000 customers across 155 countries, 18 currencies, multiple languages, several brands, and using multiple rate plans? That’s exactly what Matthew Rigney, SVP of Billing Operations with PGi, is going to share with us.
During this Webcast, Matt will:
- Speak to how he made the business case to modernize PGi’s billing systems and how he structured the rollout plan,
- Share his firsthand experience reconciling legacy rate plans along with new rate plans within the same billing system,
- Discuss the approach PGi took to automate previously manual processes, and
- Examine the top ten lessons he's learned and what he would do the same and differently if given a second opportunity.
Matthew Rigney, Senior Vice President, Billing Operations, PGi
About the Moderator
Joe Fleischer, Editorial Director, Finance Channel, Argyle Executive Forum
In his role as finance channel editorial director with Argyle Executive Forum, Joe Fleischer focuses on developing virtual events on topics that reflect the primary concerns and priorities of senior finance executives. He is based in New York.